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This Snapplify Privacy Policy details how Snapplify collects, uses and secures your personal information.
By accessing and/or using our online services and/or platform(s), you acknowledge that Snapplify will process your personal information in terms of this policy. We process all user personal information under our control in terms of this policy. “Users” include people (i) who have signed up or registered for our services or used our platform; (ii) who have shown interest in our services or platform; (iii) who are browsers of our website(s) or social media platforms; (iv) who are leads or potential future customers or users.
If you are under the age of 18, you must have permission from your parent or guardian before using our services and/or platform(s) or providing us with your personal information.
This policy may be amended from time to time. Please ensure that you have read the latest version on our website.
Snapplify is committed to protecting the privacy of our users, in accordance with applicable privacy legislation such as the South African Protection of Personal Information Act (POPIA), the General Data Protection Regulation ((EU) 2016/679) (“GDPR”), and any other data privacy legislation that may apply in a jurisdiction within which we conduct business (collectively, “Applicable Data Privacy Laws”).
For this reason:
The ways we may collect personal information from you include, but are not limited to the following:
When you use our websites or platforms we automatically receive and record information on our server logs from your browser. This information may include, amongst others, your location, IP address, cookie information and Google Analytics information. This is statistical data about browsing actions and patterns. We may also obtain information about your general internet usage through a cookie file which is stored on the hard drive of your computer. Cookies enable us to improve our websites, platforms and services, estimate our audience size and usage patterns, store information about your preference and recognise when you return to the websites and/or platforms.
In some instances, we collect and store information about your location through cookies (other than when you share your location with us). We convert your IP address or mobile GPS data into a rough geo-location, and we may use location information to improve and personalise the websites and services for you.
You can set your web browser to refuse cookies, but if you do this you may not be able to enjoy the full use of the websites, platforms or services and you may not be able to take advantage of certain promotions we may run.
Please note that third parties may also use cookies, but we do not have access to, or control over them, and therefore cannot take responsibility for them.
The various types of cookies (distinguished by their function, lifespan and origin) that we may collect include the following:
We may collect personal information that includes, but is not limited to:
Other information from third parties like social media (any information collected via these channels is governed by the privacy settings, policies, and/or procedures of the applicable social media platform)
We collect personal information for the following purposes:
In addition to the above purposes, we may use your personal information for other purposes if the law allows for it, if you consent to it, or if it is in the public interest to do so. All purposes for the processing of your personal information will be legal in terms of applicable privacy legislation.
As a user with a Snapplify user account, you will receive information pertaining to the service offering and new features from Snapplify, and by registering you also consent to receive information from Snapplify on products or services offered by third-party marketplace partners, including to receive via electronic channels. We may therefore process personal information for the purpose of direct marketing and providing you with information that may be of interest to you. You have the right to opt out at any time.
If you opt out of receiving marketing communications from us, we may still send you transactional or administrative messages which are necessary to render the services to you. We will never send direct marketing to users under the age of 18.
Snapplify ensures protection and management of personal information. We may use collected information to compile profiles for statistical purposes (analyse data for trends and statistics) and trade in these profiles. However, the individual user will always remain anonymous so no information contained in the profiles or statistics will be able to be linked to any specific user. Snapplify (Pty) Ltd maintains rights to all information collected.
We respect your privacy. All the information collected will be kept strictly confidential and personal identifiers will not be disclosed without your express consent, except when a prior written agreement exists giving permission to share personal details, or when we are required to provide information in order to ensure compliances with any form of legal process or with any law or where we instruct service providers under contract to provide a service to us which includes sharing or allowing access to personal information. We will only share information in this manner if we have entered into an agreement with the service provider that upholds our security undertakings and prohibits the service provider from using the personal information for its own purposes.
Snapplify uses commercially reasonable technical and organisational security methods to protect your personal information. Your personal information will be stored in a database located behind multiple firewalls and accessible only to authorised personnel. We do not encrypt normal Web sessions, but any transmission to our servers of credit card or other personal information uses Secure Sockets Layer (SSL) software, which encrypts information that you input. Password and credit card information is stored in our database in an encrypted, non-human readable form.
In the event of a data breach which may put users at risk, Snapplify will immediately notify all relevant stakeholders and users and the Information Regulator. You can report any suspected security breach to help@snapplify.com.
Note that the internet is an open and often vulnerable system and the transfer of information via the internet is not completely secure. Although we will implement all reasonable measures to protect personal information, we cannot guarantee the security of your personal information transferred to us using the internet. Therefore, you acknowledge and agree that any transfer of personal information via the internet is at your own risk and you are responsible for ensuring that any personal information that you send is sent securely.
We store information supplied by users in fully secured databases with restricted access. This information may be updated through our subscriber functions via accounts.snapplify.com, one of the Snapplify e-commerce stores or a Snapplify-owned platform. User information is stored for as long as a user account is registered with Snapplify and for a reasonable period thereafter considering internal business processing. However, anonymous de-registered user information may be retained for high-level research purposes.
Specific instances when information is disclosed
User data is only shared with the third party on express consent by the user. In this instance, the third party also becomes responsible for the user data and the use of the shared information is subject to the third party’s privacy policy.
In order to provide the best possible and most relevant service, we may use standard technology to collect information about the use of our online services and/or platforms to share with clients. This technology is not able to identify individual users but simply allows us to collect statistics. We will only ever disclose aggregate information about our user base. Aggregate information will never disclose who you are, but rather identifies the user population in general terms.
Other instances where user information will be shared includes sharing with:
If we engage third party service providers (operators) to process your personal information, the operators will be appointed in terms of a written agreement which will require the third party operators to only process personal information on our written instructions, use appropriate measures to ensure the confidentiality and security of your personal information and comply with any other requirements set out in the agreement and required by Applicable Data Privacy Laws.
In accordance with Applicable Data Privacy Laws, we may transfer your personal information to recipients in other countries if the recipient is subject to adequate data protection laws or do so in terms of a written agreement with the recipient which imposes data protection requirements on that party as required by Applicable Data Privacy Laws.
You have the following rights in relation to your personal information as available and except as limited under Applicable Data Privacy Laws:
You can exercise your rights by sending an email to help@snapplify.com.
Where you have provided consent for us to process your personal information, you may also withdraw your consent where our processing is based on your consent. However, we may continue to process your personal information if another legal justification exists for the processing.
Our website may include links to third party websites which do not fall under our supervision. We cannot accept any responsibility for your privacy or the content of these third party sites, but we display these links in order to make it easier for you to find information about specific subjects. Your use of and reliance on these links is at your own risk.
You may, on reasonable grounds, object to us using your personal information for certain purposes. If you object, we will stop using your personal information, except if Applicable Data Privacy Laws allow or require its continued use. To exercise this right or to discuss it with us, please contact us at help@snapplify.com.
We retain personal information in accordance with Applicable Data Privacy Laws or for our legitimate business purposes. We will only retain your personal information for the purposes explicitly set out in this policy. We may keep personal information indefinitely in a de-identified format for statistical purposes, which may include for example statistics of how you use the services.
We may also retain your personal information for the duration of any period necessary to establish, exercise or defend any legal rights.
If you want to raise any objection or have any queries about our privacy practices, you can contact our information officer, Wesley Lynch, at help@snapplify.com.
You may also lodge complaints with any Regulator in your applicable jurisdiction. The information applicable to the South African regulatory authority (i.e. the Information Regulator) and the regulator in terms of the GDPR (i.e. the European Commission) are listed below:
For POPI in South Africa (the Information Regulator):
Website: https://www.justice.gov.za
Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: inforeg@justice.gov.za or complaints@justice.gov.za
For GDPR (The European Commission):
Online complaint procedure: https://ec.europa.eu/info/about-european-commission/contact/problems-and-complaints/how-make-complaint-eu-level/submit-complaint_en
Address: European Commission, Secretary-General
B-1049 Brussels, BELGIUM
Fax: 3222964335