Conflict Management

This Conflict Management course will explain the role, function, and forms of expression of conflict & demonstrate good practice in managing conflict in any educational context.

The purpose of this award is to equip the learner with the knowledge, skill and competence required to critically engage with the theory and practice of conflict management in educational settings.

Course Content

Introduction

Module 1

Lesson 1: Introduction to Conflict

Module 1: Introduction to Conflict

Lesson 2: Stages of Conflict

Revision Questions Module 1

Module 2

Lesson 1: The Role of Communication in Conflict Resolution

Lesson 2: Listening Skills

Lesson 3: Paraphrasing, Questioning and Body Language

Lesson 4: Solving Problems

Revision Questions Module 2

Module 3

Lesson 1: Strategies for Dealing with Conflict

Lesson 2: Conflict Resolution Style

Lesson 3: Conflict and Its Resolution

Lesson 4: Understanding Yourself

Lesson 5: Helping Others Through Conflict

Lesson 6: Coaching Through Conflict

Revision Questions Module 3

Conflict Management Exam

About Instructor

Flúirse Education Solutions

We are an international Education & Training company specialising in practical, innovative and flexible training programmes across our network of training centres, online and via our global partners. Awarded Ireland’s Best Further Education Provider Award, we are proud of our many thousands of successful graduates worldwide. Operating since 2005, our range of Education and Training services have evolved across 4 divisions.

9 Courses